Features

Every tool your property needs, in one system.

The complete list of what Host Labs PMS does today, what is being built next, and what we set up on request.

Front desk and reservations

Every stay from enquiry to checkout, with the day laid out for your team.

Today dashboard: Arrivals, departures, guests in house, tonight's rooms and everything that needs attention, on one screen.
Bookings board: Every booking by status: enquiry, confirmed, arriving today, staying, leaving today, completed or cancelled.
Automatic status updates: Stays move to arriving, staying and leaving on their own. Missed arrivals and unpaid checkouts are flagged, never silently closed.
Direct, phone and walk-in bookings: Create a booking in seconds, with the rooms that are actually free for those dates.
Group and multi-room stays: Several rooms on one booking, and a different room on different nights of the same stay.
Guest identity details: ID type and photos captured at check-in, visible only to your staff.
Confirmation slips: A clean booking confirmation to share with the guest.
Alerts: New OTA bookings, guest food orders and requests, stays that need a room, and payments due, in the app and as browser notifications.
Online check-in (Coming soon): Guests fill in their details and upload ID before they arrive.

Your rooms, room types and every night of availability in one view.

Room calendar: Each room by night, showing who is in it, who arrives next and stays still waiting for a room.
Room types and rooms: Room types with photos, occupancy and prices; individual rooms with their own number and name.
Availability you can trust: One availability count per room type and night, shared by the calendar, the booking page and every channel.
Drag-and-drop tape chart (Coming soon): Move, extend or swap stays by dragging them on the calendar.
Housekeeping board (Coming soon): Rooms to clean, in progress and ready, updated from the caretaker's phone.

OTA reservations in, availability and rates out, without typing anything twice.

OTA reservations in: New, modified and cancelled reservations arrive on their own, with a room assigned when one is free.
Availability out: Rooms left for each night are sent to the channels after every change, worked out from your bookings.
Rates out: Rates by room type and rate plan, sent to the channels for any date range.
Close or reopen dates: Pause selling on every channel for a range of dates, and resume in one step.
Safe handling of OTA changes: Payments, food and ID details your team recorded are never overwritten by an OTA update, and a cancellation for a guest already in house is flagged, not applied.
Channel activity log: Every reservation received and every update sent, with its result.

Prices that follow demand, managed from one calendar.

Room-type pricing: A base rate per room type, with extra-guest charges above the base occupancy.
Pricing rules: Percentage or fixed adjustments by date range, day of the week and room type, for weekends and seasons.
Rate and inventory calendar: See and set rates and rooms on sale for any night.
RevPAR and nightly occupancy (Coming soon): Revenue per available room, and occupancy counted night by night for each room type.

Your own website and booking page, so direct guests book you without an OTA commission.

Property website: A fast, mobile-first website with your rooms, photos, food, nearby places and reviews, edited from the PMS.
Booking page with live availability: Guests pick dates and rooms that are actually free, at your prices. Requests arrive in the PMS for you to confirm.
Search-friendly pages: Structured data, a sitemap and pages search engines can read.
Your own domain (On request): Your website and booking page on your own web address.

Everything a guest needs during the stay, on their phone. Nothing to download.

Phone number sign-in: Guests sign in with the phone number on their booking and see only their own stay.
Food ordering: Your menu on the guest's phone; orders reach the kitchen at your prices.
Service requests: Housekeeping, towels, a cab or anything else, with live status.
Live bill and UPI payment: The running bill, and a pay button that opens any UPI app with the amount filled in.
Wi-Fi and house information: Wi-Fi details during the stay, house rules and contacts.
Explore nearby: Places to visit and trusted local partners for cabs and tours.
Past trips and rebooking: Previous stays in one place, and a quick way to book again.
Automated WhatsApp messages (Coming soon): Booking confirmations, arrival details and payment reminders, sent automatically.

Orders from guests and staff in one queue, billed to the right stay.

Menu management: Dishes with categories, prices, photos and veg marking.
Kitchen order queue: Orders from guests and staff, from received to preparing to delivered.
Billed to the stay: Orders land on the guest's bill automatically. Complimentary items stay free and cancelled orders are never charged.

One bill per stay, and payments your team can verify.

One bill per stay: Rooms, food, extras and discounts together, with advance and balance always up to date.
UPI payments: Your UPI QR and ID on the bill, payment screenshots attached to the stay, and staff confirmation.
Receivables: Every stay with money still due, including guests who have checked out.
Printable bill: A clear, itemised bill to print or share.
GST invoices (Coming soon): Tax invoices with your GSTIN, SAC code and a financial-year number series.
Payment gateway (On request): Card, UPI and net-banking payments and payment links through the gateway you choose.

Know your guests and talk to them consistently.

Guest directory: Every guest with contact details and stay history.
Message templates: Ready-made WhatsApp messages for confirmations, directions and follow-ups.
Booking invites: A secure link that lets a co-traveller join the stay in the guest app.
Access requests: A guest who cannot sign in can ask for access; your team approves it.

Know how the property is doing without a spreadsheet.

Revenue and profit: Revenue, expenses and net profit for any month or date range, with what is still due.
Occupancy and average rate: Occupancy, average daily rate, booking lead time and where your bookings come from.
Expenses: Day-to-day spending recorded by the team, by category.
Import past bookings: Bring your booking history in from an Excel sheet.

The right access for each person, and your data kept safe.

Roles: Owners see everything. Caretakers run the day without seeing the money. Guests see only their own stay.
Phone or Google sign-in: Staff sign in with a one-time code or their Google account. Access is granted and revoked centrally.
Each property's data kept separate: Staff only ever see their own property.
Credentials kept on the server: Channel manager passwords and API keys are never sent to a browser.
Backups: Daily backups with point-in-time recovery.
Activity records: Administrative changes are recorded with who made them and when.
Staff offer letters: Prepare and share offer letters for new staff.

Runs anywhere, stays up to date.

Any device: Runs in the browser on any phone, tablet or laptop, and installs on the home screen like an app.
Always up to date: New versions arrive on their own; the app offers to reload when one is ready.
Local partners: Add cab drivers, guides and tour operators from a Google Maps link and offer them to guests.
More than one property (On request): Run several properties from one account, each with its own team and data.