Guide · Booking.com

Booking.com, connected to your PMS.

How the channel manager built into Host Labs PMS works with Booking.com: what comes in, what goes out, prepaid and pay-at-property bookings, and what each one leaves you after commission and taxes.

Rates and channels in Host Labs PMS: per-night rates and rooms free by room type, sent to Booking.com and every other channel

What syncs between Booking.com and Host Labs PMS

Booking.com reservations, changes and cancellations come into your calendar; rooms available per room type and night, rates and closed dates go back to Booking.com after every change, and to every other channel at the same time.

Booking.com and Host Labs PMS, event by event
What happens	What Host Labs PMS does
A guest books on Booking.com	The reservation arrives with a room assigned when one is free, and your team is alerted
The guest changes dates	The new dates are checked against your calendar before anything moves
The guest cancels	The booking is cancelled; if the guest is already in the house it is flagged for you instead
A room is booked anywhere else	Rooms left for each room type and night go to Booking.com and every other channel
You change a rate	The rate goes to Booking.com and every other channel, for any date range
You stop selling some dates	They close on Booking.com and everywhere else at once, and reopen in one step

Your room types and rate plans, mapped

Each room type and rate plan on Booking.com is matched to one in Host Labs PMS. We set up the mapping with you during the free trial, before you switch over, so the first booking lands in the right room type.

Prepaid and pay-at-property bookings

A Booking.com booking is either paid online to Booking.com, which pays you out later less its commission and taxes, or paid to you at the property, with the commission invoiced afterwards. Host Labs PMS records which kind each booking is, so the guest's bill and what is still owed are right either way.

Commission, GST and TCS on Booking.com bookings

Booking.com's commission rate is in your contract, and its commission invoice shows the amount it was worked on. 18% GST is added to the commission, and from a prepaid payout 0.5% TCS and 0.1% TDS are kept.

Enter the rate once in Settings and every Booking.com booking shows its payout and what it earns you. A ₹3,150 night prepaid at an example 18% on the price with GST pays out ₹2,462.94; the full working is in the OTA commission guide.

GST on Booking.com bookings

Booking.com sends the price and the tax it added. Host Labs PMS keeps both, picks the GST slab per room per night from the price before tax, and shows the breakdown on the bill and the tax invoice.

How to connect Booking.com

Tell us your Booking.com property and the room types you sell; we set up the connection and the mapping with you, ask you to confirm it in your Booking.com extranet, and check that rooms and rates go both ways before you rely on it.

Your listing, photos and reviews stay in your Booking.com account, as they are. The connection exchanges reservations, rooms available and rates.

Questions

Does Host Labs PMS work with Booking.com?

Yes. Its built-in channel manager brings Booking.com reservations, changes and cancellations into your calendar and sends rooms available and rates back after every change.

Can I still use the Booking.com extranet?

Yes, for messages, reviews and promotions. Change rates and availability in Host Labs PMS, so Booking.com and every other channel stay in step.

What commission does Booking.com charge?

The rate in your contract with Booking.com, shown on its commission invoice; it differs between properties. Host Labs PMS uses the rate you enter to work out each payout.

What if a Booking.com guest cancels after checking in?

Nothing is cancelled. The booking is flagged for your team to sort out with Booking.com.

Does Host Labs PMS show Booking.com bookings with GST?

Yes. Booking.com's price before tax picks the slab, and the bill and the tax invoice show CGST and SGST.